Refund and Returns Policy

Refund and Returns Policy

At KhanMt, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free refund and return policy within a 30-day period from the date of purchase.

Refund Eligibility:

To be eligible for a refund or return, the following conditions must be met:

  1. Timing: Your request for a refund or return must be made within 30 days from the date of purchase.
  2. Condition: The item(s) must be in its original condition, unused, and in the same packaging as when received.
  3. Proof of Purchase: A valid proof of purchase is required for all refund and return requests. This could be your order number or a sales receipt.

Refund Process:

  1. To initiate a return or refund, please contact our customer support team at info@khanmt.com..
  2. Provide your order number and a clear reason for the return or refund request.
  3. Our customer support team will guide you through the process and provide you with a return authorization if necessary.
  4. Carefully pack the item(s) to be returned in their original packaging to prevent any damage during transit.
  5. Ship the item(s) back to the address provided by our customer support team. The cost of return shipping will be the responsibility of the customer, except in cases of product defects or errors on our part.
  6. Once we receive the returned item(s) and inspect their condition, we will process your refund. Refunds will be issued using the original payment method. Please allow at least 14 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide you with instructions for returning the item, and we will either replace it or provide a full refund, including any applicable shipping costs.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, provided the order has not already been shipped.

At KhanMt, we are committed to delivering high-quality products and exceptional customer service. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer support team at info@khanmt.com